(815) 660-9463
Company Policies
At Healing Hearts of Illinois, we are committed to providing safe, compassionate, and reliable non-medical home care services. Our policies are designed to ensure the highest standards of care, transparency, and professionalism for every client and family we serve.
Client Registration Process
All clients must complete the registration process at our agency office before services begin. This process helps us understand each client's unique needs and ensures we provide the most appropriate level of care.
Following the assessment, a personalized care plan is developed based on the client's specific needs. This care plan is maintained in the client’s file and reviewed regularly to ensure the quality and effectiveness of services.
During registration, clients will be required to:
Provide basic personal and contact information
Complete the agency application form
Submit required documentation
Participate in an initial client assessment
Personalized Care Plans
Each client receives a customized care plan tailored to their individual situation. The care plan outlines the services to be provided and the level of support required.
Care plans are:
Created after the initial assessment
Maintained in the client’s file
Updated as needed based on changing needs
Reviewed periodically with clients and families
Our goal is to ensure every client receives the right level of care while maintaining independence and dignity.
Caregiver Screening & Requirements
The safety and well-being of our clients are our highest priorities. All caregivers must complete a strict screening and hiring process before being assigned to a client.
Caregiver requirements include:
Background checks
Drug testing
Physical examination
PPD testing
Completion of all employment applications and documentation
These steps ensure our caregivers meet the highest standards of professionalism, safety, and reliability.
Service Standards
Healing Hearts caregivers provide non-medical assistance only. Our caregivers do not administer medications or provide medical treatment.
Services may include:
Assistance with daily living activities
Companionship and supervision
Babysitting and childcare support
Assistance with appointments and errands
Light housekeeping
Laundry assistance
Medication reminders
Support for individuals experiencing illness (non-medical)
All services are provided in the client’s home to ensure comfort, safety, and personalized attention.
Quality Assurance & Monitoring
To maintain high-quality service, Healing Hearts conducts ongoing monitoring and evaluations of care services.
Quality assurance measures include:
Regular communication with clients and families
Periodic service reviews
Updates to care plans when needed
Occasional unannounced home visits to ensure care standards are being met
These practices help ensure clients consistently receive dependable and compassionate care.
Complaints & Concerns
Healing Hearts maintains a formal process for addressing any complaints or concerns raised by clients or their families.
If a concern arises:
The concern will be documented by the agency
The issue will be reviewed promptly
Appropriate corrective action will be taken if necessary
Follow-up documentation will be added to the client’s file
We take all feedback seriously and are committed to resolving concerns quickly and professionally.
Our Commitment
At Healing Hearts of Illinois, we are dedicated to providing compassionate support, maintaining high standards of care, and ensuring that every client receives respectful and dependable service in the comfort of their home.